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Someone call 311! Baltimore's $2.6 million upgrade to 311 system generates complaints

The reviews for Baltimore’s new 311 apps are in, and they are not good. “You took a functional app and removed the functions,” one user wrote in Google’s online app store. “This app sucks now.” Rating? One star out of five. Lisa Allen, director of Baltimore’s 311 system, apologized for the problems…
Source: Sun

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